Twisted Pretzel Earrings

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

We strive to process and ship your orders as quickly as possible. Orders are typically processed within 2-5 business days. Once your order is shipped, delivery times may vary depending on your location and can take approximately 10-20 business days.

Due to the nature of our business and to keep our prices competitive, we do not accept returns or provide refunds. All sales are final. However, we are committed to ensuring your satisfaction with your purchase. If your order arrives damaged, defective, or incorrect, please contact our support team within 7 days of delivery at serentylane@gmail.com with a detailed description and photographs of the issue. Once we receive your request, we will evaluate it and work with you to resolve the problem as quickly as possible.