Shipping & Return

Shipping Information

We strive to process and ship your orders as quickly as possible. Orders are typically processed within 2-5 business days. Once your order is shipped, delivery times may vary depending on your location and can take approximately 10-20 business days. Please note that these timeframes are estimates and may be affected by factors beyond our control, such as customs delays or carrier issues. Please contact us within 24 hours of placing your order if you need to make any changes or cancellations. Once your order has been processed, we are unable to modify it.

No Returns or Refunds Policy

Due to the nature of our business and to keep our prices competitive, we do not accept returns or provide refunds. All sales are final. However, we are committed to ensuring your satisfaction with your purchase. If your order arrives damaged, defective, or incorrect, please contact our support team within 7 days of delivery at serentylane@gmail.com with a detailed description and photographs of the issue. Once we receive your request, we will evaluate it and work with you to resolve the problem as quickly as possible. Please note that we do not process refunds or returns for reasons other than those specified above. By completing your purchase, you agree to these terms. Ensure all shipping information is accurate at checkout. We are not responsible for orders lost due to incorrect addresses. Any duties, taxes, or customs fees are the responsibility of the customer.